Facilitate Your Arrival

Sit back and relax, we will take care of everything!

You dreamed of it, Club Med made it happen! Thanks to the Facilitate Your Arrival service, now available in all the European Mountain Resorts, you can enjoy the pleasure of winter sports from the very first moment. No more queuing to pick up your equipment or book your ski and snowboard lessons or sign your child(ren) up to the Baby Club Med®, Petit Club Med® or Mini Club Med®. All you need to do is register your preferences online and the G.Os® will make sure everything is ready before your arrival. So all you have to do is enjoy your vacation.

A hassle-free arrival is just a few clicks away!

To fill in the form(s), log in to your Member Space to:

- Register your details for your ski or snowboard equipment
- Book ski or snowboard lessons for each family member according to their level
- Provide details needed for childcare: language, contact number, etc.
- Open your Club Med account online
- Fill out your bank information to be able to pay your extra expenses at Club Med (SPA, Shop) automatically on your departure day
You will receive an email informing you about the service availability:

- 30 days before your departure for Great Members Turquoise
- 40 days before your departure for Great Members Silver, Gold and Platinum.

The service is available up to three days before your arrival, allowing the G.Os® to best prepare your stay.

Everything is ready when you arrive!

It is pure bliss!

1. Go to the reception desk to pick up your room key and all practical details for your stay.

2. If you booked ski or snowboard equipment, it is already waiting for you. Please do not forget to try it on and to sign the receipt as soon as you arrive! For any questions, please go to the Facilitate Your Arrival desk. To try on the children’s equipment, head to the Mini Club!

3. If you booked ski or snowboard lessons, you will find your ski school ticket in your Welcome Booklet. All you will need to do is visit the ESF (French Ski School) board in order to check the lessons’ timetable and you will be ready to hit the slopes!

4. If you signed your children up for Baby Club Med®, Petit Club Med® or Mini Club Med®, please meet the managers as soon as you arrive in order to learn about your children’s proposed activities and finalize their registration.

Happy children, happy parents!

The Facilitate Your Arrival service allows you to register your childcare instructions online: language, contact number, etc. As soon as you arrive, your child(ren) can join their G.Os ® and start having fun! You can relax and fully enjoy your holidays.

The super parents’ magic wand

In order to fill in the form(s), log in to your Member Space. You will receive an email informing you about service availability:

- 30 days before your departure for Great Members Turquoise
- 40 days before your departure for Great Members Silver, Gold and Platinum.

The service is available up to three days before your arrival, allowing the G.Os® to best prepare your child(ren)’s vacation.

Your child(ren) put a smile on as soon as they arrive, and so do you!

One motto: enjoy yourself!

• Go to the reception desk to pick up your room key and all practical details for your stay.
• Meet the Baby Club Med®, Petit Club Med® or Mini Club Med® managers as soon as you arrive in order to learn about your child(ren)’s proposed activities and finalize their registration.

A fast arrival, a hassle-free departure

The "Facilitate Your Arrival" service allows you to enter the necessary details for your check-in to save time when you arrive.
The day of your departure, no need to come back to reception thanks to your easy check-out.

Simplify your life and enjoy your holidays from the very first moment.

How to use the Facilitate Your Arrival service

To fill in the form(s), log in to your Member Space to:

- Open your Club Med Pass account online
- Provide your bank information to pay all your expenses automatically upon departure

You will receive an email informing you about the service availability:

- 30 days before your departure for Great Members Turquoise
- 40 days before your departure for Great Members Silver, Gold and Platinum.

The service is available up to three days before your arrival, allowing the G.Os® to best prepare your stay.

Upon your arrival

• Ask the reception for your room key / bracelet and useful information for your stay.

• Meet with Baby Club Med, Petit Club Med or Mini Club Med G.Os upon arrival to find out about your children's activities and finalize their registration.

• Make the most of your stay!