Frequently Asked Questions (FAQ)
We are please to help you
Find answers to your questions here, from info on your journey to the Club Med package, special requirements and more.
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1. What activities are available in Club Med Bintan? Are the Kids Club opened? Do we need to pre-book any activities?
All activities are available in Club Med Bintan, including Petit*, Mini and Junior Club. Facilities/amenities that require pre-booking include dining at The Terrace Special Restaurant, excursions*, spa*, Kids Club, baby sitting services*, golf* (outside the resort), cooking lessons, and aerial yoga. All other activities are free access. Kindly refer to the resort program upon arrival.
*At extra cost
2. Can I book Petit Club only on the days that I require (and not for the whole duration of my stay)?
Yes, you can sign up your child for Petit Club only on the days that you would like. However, this can only be done in the resort and is subjected to availability. We highly recommend pre-booking online for the whole duration of your stay to secure a slot.
3. Can Club Med put my reservations on hold while I try to arrange for transport (flight/ferry)?
Yes, you may choose to hold a booking first while you confirm your transport arrangements. This booking can be held for 24-48 hours depending on how far in advance the travel dates are. Kindly contact our travel advisors if you would like for this arrangement.
4. Your website can only accept up to 6 persons. How can I make reservations for more than 6?
For reservations of more than 6, kindly contact our travel advisors or drop us an email at
askme.id@clubmedcustomerservice.com
5. I have multiple families travelling together, can we enjoy group rates?
For families with 20 or more guests above the age of 4, you can enjoy our group benefits if you travel together. Kindly email us at
mice.indonesia@clubmed.com
and our Travel Advisors will be in touch with you.
6. How do I pay for Visa On Arrival in Indonesia?
Passport holders of selected countries/nationalities need to apply for Visa On Arrival (VOA) at IDR 500,000 per person for travel of up to 30 days. Please note that VOA is payable in cash (Indonesian Rupiah 500,000). Kindly prepare cash in advance. Please refer to the “Safe Together Formalities” sections of
Club Med Bintan Island resort page
and
Club Med Bali resort page
for updated information.
7. What is check-in / check-out time?
Check in time: 15:00 hr
Check out: 10:00 hr
• In case of early arrival, guests will be able to have lunch (at extra charge) depending on availability at the resort.
• For all guests who purchased stay package / stay package inclusive of transfer to resort and require early check in or late check out, there will be extra costs onsite to be paid to the resort. This service is not bookable online.
• Guests who have purchased a flight package together with their stay are entitled to early check in and are free to use the resort facilities and F&B services at no additional costs until their departure. Rooms will be allocated as soon as possible and according to the availability.
What does the Club Med "All inclusive" formula include?
✔️ Drinks and Snacks Included: The drinks of your choice throughout the day and into the evening*! Water, fruit juice, fizzy drinks, coffee, tea, chocolate, beer, wines, aperitifs, cocktails, rum, whisky, gin... both local and international brands. There is an extra charge for the Champagne and VSOP spirits.
As many snacks as you want for hungry moments ! Gastronomic meeting points for enjoying the activities of the resort at your own pace: late breakfast, late lunch, afternoon snack, nibbles in the discotheque... Club Med Snacking includes different sweet and savoury snacks such as: salads, fruit, dairy products, cookies, pizzas, hamburgers, hot dogs, savoury flans, nachos, tapas...
✔️ All your meals during your stay, in one of our restaurants: sumptuous buffets, creative chefs, culinary variety, the Club Med table is an event in itself each day. At all meals, 3 types of menu are proposed: a discovery menu, a fitness menu and a universal menu.
✔️ A multitude of sports: taught at 3 levels, depending on the resorts, by dedicated and qualified G.O, on land, on sea, in the air or under the water, Club Med is one of the biggest sports schools in the world. At your own pace, choose between free access, beginner courses, discovery or advanced courses in one of our 50 sporting disciplines. For the ski resorts, lessons and a 6-day ski lift pass.
✔️ Childcare: the supervision of your children, from 4 years old, at the Mini Club Med and from 12 years old at the Juniors' Club Med. A child's kingdom, Club Med can pride itself on having unmatched experience in this field. Against nurseries par excellence, everything is done for the happiness of the little ones with varied and original activities.
✔️ Entertainment: more than ever, your senses will be awoken to experience some unforgettable moments plus ! Throughout the day, events are organised based on themes like sport, music or even the culture of the country. Performers and top-level sports players sometimes come and share their experience with you.
✔️ Flights and direct transfers between the airport and the resorts (for the flight + stay formulas only).
✔️ Access top-quality infrastructures for additional services (1): sports courses (1), passport (1) and fitness treatments (1) or even supervision of the youngest children from 4 months (1) or from 2 years old (1). All these services are delivered in the best of conditions and the structures are especially adapted to each discipline. The qualified G.O will accompany you from day to day. From thalasso, to taking official scuba diving diplomas... you can't fail to be tempted.
✔️ Access to many services (1) making your holiday and day to day life easier: Club Med boutiques (1), internet kiosk (1), massages (1), Discovery area (1), dry cleaners (1), laundry (1), green fees bookable at reception.
*drinks served by the glass and at the bar only. Nevertheless subject to availability and the right Club Med reserves to refuse to serve a GM, if they are judged to be too ill or too inebriated.
(1) at additional costs
Supervision and facilities
The G.O.s who look after children at Baby Club Med*, Petit Club Med* and Mini Club Med are all qualified with experience in working with small children, according to the age of the children supervised; equivalent local qualification in other countries.
Childcare quality standards apply to the supervision of children under 6 years; in particular, to the number of children per G.O. No exceptions will be made and no children will be admitted above this limit. To ensure your children are perfectly safe, G.O.s never work alone, and other G.O.s; help when necessary.
Strict norms and working rules ensure perfect safety:
🚸 A contact diary is used to keep parents informed (account of the day, time of children's arrival and departure);
🚸 Children wear a bracelet to show they are in the care of a G.O.
🚸 A nurse is in attendance at Mini Club Med resorts, and a pediatrician at Baby Club Med resorts.
What is the contact diary?
GOs are responsible for children during the opening hours of Baby Club Med*, Petit Club Med* or Mini Club Med, on condition that their parent or guardian has correctly filled in the attendance register provided, in particular stating (next to their signature) the time at which the child has been left and will be collected, and where the parent or guardian can be contacted.
Confidence and safety
Club Med has always offered vacations free from worry. While your children learn about independence, you'll be freed from practical concerns, with nothing to worry about. Every day, Club Med's unique values are shared with your children by our caring G.O.s, who know just how to establish a two-way relationship of friendship and confidence with their young guests. At the same time, the children are always close to their parents and can see them whenever they like during the day.
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How is Club Med transport organised?
To get to our resorts, depending on your destination and package booked, Club Med offers you flights departing only from Singapore.
🚍 Airport or station transfers to and from the resort are included in the Air Package. This is one of the most practical ways to travel. Transfer times shown on the Resort webpages do not include the time needed to complete all formalities (police, baggage collection, customs...).
💼 The baggage allowance is specified on your travel itinerary or ticket. We ask you to stay within these limits; Club Med will not pay any excess baggage charges incurred.
✈ In the station, as in most airports, Club Med is available to inform and help you. For some destinations served by the train, Club Med hostesses accompany you to make sure your journey goes smoothly.
Which airline(s) does Club Med work with?
Here is the list of our main airline partners (international flights):
✔️ Singapore Airlines, Scoot, Malaysian Airlines, Garuda Indonesia, Royal Dutch Airlines, Air France, Air Mauritius, Cathay Pacific, Japan Airlines, All Nippon Airways, Thai Airways, Korean Air, China Eastern, China Southern.
This is not an exhaustive list. We are likely to offer you other scheduled or non-scheduled air transporters.
These companies are authorised to serve national territories by the relevant civil aviation authorities.
Can we be upgraded and do you allow stopovers?
Tailor made holidays and upgrades: we would be happy to arrange your itinerary with flights and duration of stay tailored to your requirements. We have very good negotiated rates in Premium Economy, Business and First Class cabins to most of our destinations. We can arrange an upgrade for you at extra cost.
Stopovers: if you wish to visit a city on the way to and/or from the resort, we can arrange stopovers. But we do not organize your stay during your stopover.
How are Club Med stays different from the other ones?
At Club Med only, the all-inclusive concept is much more than a package:
✔️ A high-quality service in exclusive and secluded locations. With G.O® and G.E® trained and dedicated to provide high-standard of service at all times.
✔️ A Club Med spirit, which creates an unique atmosphere and friendship, thanks to a great variety of activities specially designed for you and your family by our by G.O®.
✔️ With resorts located in 40 different countries Club Med offers a multicultural atmosphere to welcome clients from all around the world. Each Club Med resort offers the opportunity to discover new languages, new cultures, new sensations.
✔️ Club Med tailor-made packages: let us organise your perfect holiday. From beginner to experienced, select your own sport package.
✔️ Discover more. Exclusive excursions designed to offer you the opportunity to discover new wonders of each destination.
✔️ Just relax in our Spas. A world of relaxation through a large range treatments offered by top brand Spas(1).
(1) at additional costs
Arrivals / Departure
Check in time: 15:00 hr
Check out: 10:00 hr
• In case of early arrival, guests will be able to have lunch (at extra charge) depending on availability at the resort.
• For all guests who purchased stay package / stay package inclusive of transfer to resort and require early check in or late check out, there will be extra costs onsite to be paid to the resort. This service is not bookable online.
• Guests who have purchased a flight package together with their stay are entitled to early check in and are free to use the resort facilities and F&B services at no additional costs until their departure. Rooms will be allocated as soon as possible and according to the availability.
What do the abbreviations G.O and G.M mean?
It was in 1950, in the first Club Med Resort, in the Balearic Islands, that the term "G.O", an abbreviation of "Gentle Organisateur", was first used.
A label of quality produced from the imagination of holidaymakers who were ding out about Club Med for the first time. One good turn deserves another, so these pioneers were in turn christened: "Gentle Membre" or "G.M".
Is it compulsory to take part in the proposed activities?
"Your Stay, Your Way"
In our Resorts, freedom and respect for others take precedence over everything.
You are therefore 100 % free to take part or not in the different activities and events organised by the G.O.s.
What is planned at Club Med for food intolerances & allergies?
Club Med is committed to offering a wide range of culinary options to its G.M’s that require special dietary assistance.
Can I pay a deposit and pay the balance later?
Secure your next holiday with just 20% deposit. The balance is due only by 60 days before departure date for our mountain destinations and, by 45 days for our beach destinations, through our website or call center. All air and ferry transportations are not applicable for our Book Now Pay Later plan.
Can I travel by myself?
Yes you can. Travelling by yourself at Club Med is an amazing experience, whether you want to have alone time sipping a cocktail by the pool, or be part of activities and entertained by the G.Os, it is all possible in our resorts.
Note that a surcharge will apply from 30% during low season to 80% during peak periods.
Are promotional offers taken into account in the prices shown on the resort pages?
YesAre the promotional offers are taken into account in the prices displayed on the price calendar on the resort pages.
Club Med resorts pet-friendly?
Sorry, pets are currently not allowed in our Club Med resorts.
